Shipping Info

We know how important it is for your jewellery to arrive safely and on time. myJewlex partners with reliable shipping services to deliver your orders quickly and securely. Here's what you need to know

Shipping OptionsWe offer standard and expedited shipping options to suit your needs.

Delivery TimeStandard shipping usually takes between 5-7 business days, while expedited orders typically arrive in 2-3 business days.

Tracking Your OrderOnce your order ships, you'll receive a tracking number so you can follow its progress.

Shipping CostsShipping fees may vary based on location and shipping method chosen. Orders over a certain amount may qualify for free shipping. Check our shipping policy for details.

Returns

Your satisfaction is our priority. If you're not happy with your purchase, you can initiate a return within our return window.

Return PolicyItems must be returned in their original condition and packaging, along with all documentation. We do not accept returns on items that show signs of wear or damage.

Return WindowReturns must be initiated within 14 days of delivery.

Refund ProcessOnce we receive your return, we'll inspect it and, if eligible, issue a refund. Refunds are processed to the original payment method within 7-10 business days.

ExchangesIf you wish to exchange an item, please contact us to discuss your options.

How to Order

Shopping on myJewlex is a simple, streamlined process designed to help you find and purchase the jewellery you love.

Creating an AccountCreate an account to keep track of your orders and manage your Wishlist.

Selecting Your ItemsBrowse or search our jewelry collection, view detailed images and descriptions, and make your selection based on your style preferences.

Placing the OrderAdd items to your cart, review your selection, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details.

Order ConfirmationAfter placing your order, you'll receive a confirmation email. We'll keep you updated on the status of your order until it reaches your doorstep.

How to Track

Eager to know where your jewellery is? Tracking your order is easy.

Tracking NumberOnce your order ships, you'll receive a tracking number via email.

Tracking PortalUse the tracking number to monitor your order's progress on our website or through the courier's tracking page.

Delivery UpdatesYou'll receive updates on your order's journey, from shipping to delivery, so you're informed every step of the way.