Terms and Conditions
Last updated: 3/26/2025
Please read these terms and conditions carefully before using the myJewlex website and services. By accessing or using our website, you agree to be bound by these terms and conditions.
1. Product Authentication & Quality
- All gold jewelry pieces are hallmarked and certified by recognized authorities
- Diamonds come with certification from internationally recognized laboratories (GIA, IGI, HRD)
- Detailed authentication reports and certificates provided with each purchase
- Quality assurance guarantee on all products
- Each piece undergoes rigorous quality control checks
2. Ordering & Payment Terms
- Orders are confirmed only after full payment is received
- We accept major credit cards, bank transfers, and approved payment methods
- All prices are in local currency unless otherwise specified
- Prices may be subject to change without notice
- Secure payment processing through verified payment gateways
3. Shipping & Delivery
- Free shipping on orders above specified amount
- Fully insured shipping for all orders
- Delivery timeframes vary by location and product availability
- Tracking information provided for all shipments
- International shipping available to select countries
4. Returns & Refunds
- 30-day return policy for unworn items in original condition
- Custom-made items are non-returnable
- Refunds processed within 7-14 business days
- Return shipping costs borne by customer unless item is defective
- Items must be returned with original packaging and certificates
5. Warranty & Maintenance
- Lifetime warranty against manufacturing defects
- Free cleaning and polishing services
- Annual maintenance recommendations provided
- Repair services available at authorized centers
- Warranty void if product is altered by third parties
6. Privacy & Security
- Customer data protected as per privacy policy
- Secure SSL encryption for all transactions
- No sharing of personal information with third parties
- Regular security audits and updates
- Compliance with data protection regulations
7. Intellectual Property
- All designs and content are property of myJewlex
- Unauthorized use or reproduction is prohibited
- Trademarks and patents are protected
- User content rights as per usage agreement
For any questions or clarifications about these terms, please contact our customer service team.